Dear Customers, Potential Customers, and Website Visitors,

 

{COMPANY NAME} ("Company") attaches great importance to the protection of your personal data. In this context, we would like to inform you about your personal data and processing processes as the "data controller" under the Personal Data Protection Law No. 6698 ("PDPL").

 

PROCESSED PERSONAL DATA

 

What We Process:

 

- Identification information (Name, Surname, Date of Birth, Turkish ID No)

- Contact information (Address, Email address, Phone number)

- Details of your use of the website (Your behaviors, transactions, preferences, visited products, etc.)

- Your unique username and password

- Company information (Company name, phone, address)

- ... Agreement:

    - Identification information (Name, Surname, Date of Birth, Turkish ID No)

    - Contact information (Address, Email address, Phone number)

    - In case of requesting an invoice: (Turkish ID No, Tax ID No)

    - If paying with a credit card: Bank IBAN and related bank information in case of choosing Bank Transfer as the payment method.

- Being a User:

    - Your unique username and password

    - Company information (Company name, phone, address)

    - Records of the services provided by our company (Request and Complaint Management)

    - Records created with the complaint forms submitted by you

 

PROCESSING PURPOSES OF YOUR PERSONAL DATA

 

Your personal data may be processed for the following purposes:

 

General Purposes:

 

- Resolving your problems and complaints when you contact us and contacting you if necessary, using your identity and contact information.

- Fulfilling legal obligations, including providing information to competent public authorities and fulfilling other legal obligations such as information security.

- Using identity, contact, invoice, and shopping information for the resolution of disputes arising from the contract with official authorities.

- Keeping records of the processes on the website to distinguish them from records of other customers.

- If you request an invoice, processing your identity and invoice information to issue the invoice.

- Processing payment information when paying by credit card (credit card information is transferred to the payment institution without being stored).

 

Specific Purposes:

 

- Improving our products, responding instantly to your requests through the User Complaint and Request Form.

- Managing regular payments and making adjustments to your account information for the operation of your electronic commerce.

- Managing the sales you make as a user, ensuring the operation of your electronic commerce site.

- Managing your requests within the scope of the services provided and ensuring the best possible provision of electronic commerce for users.

 

If you provide Electronic Commercial Communication Permission:

 

- Processing your identity, contact, shopping, and marketing-related information to create general or personalized campaigns, advantages, promotions, advertisements, informative messages, and marketing activities.

 

METHOD OF COLLECTING PERSONAL DATA AND LEGAL BASIS

 

Your personal data is collected by {COMPANY NAME} through processes on the website, such as transactions, requests, complaints, and shopping. The legal bases for processing your personal data are as follows:

 

- The necessity of processing data for the establishment and performance of the contract.

- Compliance with legal obligations.

- Processing is necessary for the legitimate interests of the data controller.

- Explicit consent.

 

TRANSFER OF PERSONAL DATA

 

{COMPANY NAME} may transfer your personal data to:

 

- Business partners and service providers located domestically and abroad for obtaining services related to information technologies, marketing activities, or expert consulting services.

- Dealers and business partners for the resolution of your shopping and other product requests.

- Third parties involved in legal proceedings, such as courts and enforcement offices, for exercising any rights, claims, and objections.

 

RIGHTS

 

In accordance with Article 11 of the Law, you have the right to:

 

- Learn whether your personal data is processed,

- Request information if your personal data has been processed,

- Learn the purpose of processing your personal data and whether they are used in accordance with their purpose,

- Know the third parties to whom your personal data is transferred domestically or abroad,

- Request correction of your personal data if it is incomplete or incorrectly processed,

- Request the deletion or destruction of your personal data under the conditions stipulated by the law,

- Request notification of the operations performed as a result of correcting or deleting your personal data to third parties,

- Object to the occurrence of a result against you by analyzing the processed data exclusively through automated systems,

- Demand compensation for damages in case you suffer damage due to the illegal processing of your personal data.

 

CONTACT

 

You can send your applications to the email address designated for the data controller as stated in the "Communication" section of this Policy, or in writing to the address mentioned below:

 

Address:

 

Phone: [Phone Number]

 

[COMPANY NAME] aims to conclude your requests within the shortest time possible, depending on the nature of your request, and within 30 days at the latest. In case the process requires a fee, the fee specified by the Personal Data Protection Board will be charged. If your request causes additional costs, you will be charged according to the tariff determined by the Personal Data Protection Board.

 

[COMPANY NAME] reserves the right to change and update this Privacy Policy. Changes to the policy will be published on the website.